Lightning Service

Critical: Professionalism, Quality, Value This place is awful. I havent been able to go more than 6 months with my stuff breaking down. I would love nothing more than for them to come get everything and to start over. Large regret over doing business with this place Services: A/C system repair, Install AC

Expensive but worth paying the price if you want it done correctly. They service my Generac and installed it years ago. It always works, never had any issues. Anyone looking to install a generator should be using them. Easy to get an appointment ahead of time. Roy is professional and honest. I'll be using them to service my A/C soon.

Roy is excellent. Extremely knowledgeable, detail oriented and thorough. Probably one of the best service men I have met. Service: General repairs

A/C breaks and these guys happen to be the first I call and they can get a guy on-site that afternoon.so far so good. Guy arrives and sees a broken contactor (a simple relay) and says it'll be $400. I knew I was getting ripped, but if it'd get the A/C turned back on that afternoon I can live with that. Next, the start capacitor is bad, $300 to replace that.

The compressor still won't start so he says a hard start kit might get it to start. $500 for that and it still won't start. It's at that point that he diagnoses the compressor as being seized up and he removes the last two parts and doesn't charge me for them. The compressor is under warranty which covers the part, but not the labor. The technician indicates that the labor would be expensive that it might just make sense to replace the whole unit.

I ask them to quote me on the labor for the warranty service and replacement options and costs. Here is what they came back with: Labor for warranty repair: $4,000 Replace the unit with the same model as I had: $12,200 Replace unit with similar unit with variable speed compressor: $12,800 Replace unit with less efficient single stage unit: $8,000 All of these prices seemed really high so I called a competitor and got these prices: Labor for warranty repair: $1500 Replace unit with same model: $8,700 Replace with similar unit with variable speed compressor: $8,200 Didn't quote on less efficient model.

Notice how Lightning was going to charge more for the variable speed unit even though it costs them less. Lightning's prices on both the repair work that they did and the proposed work are CONSIDERABLY higher than their competitor. When I spoke to my father-in-law, he recounted similar experiences with them as other low reviews on here, basically charging for non-existent services thinking the customer wouldn't know any better about.

I will NEVER call these scammer's again and would caution anyone else from doing so as well. At the very least, shop around if they give you a quote. I'm ever so glad that I did. Of the 26 reviews in the last year *9* are negative. That's over 36% of their customers within the last year upset enough to leave a negative review on Yelp. Did this company recently change management? Everything before that seems to be good reviews.

I work for a electrical company. We were called out to a senior citizens home 2 days before Christmas, the home owner tells me they called Lighting services to repair a problem one bedroom has lights and receptacle without power. When lighting services employee get there he tells home owner you need to pay me$85 for service call before I can start working.

They write a check the guy looks in bedroom then goes in attick he comes down tells home owner the problems in the attack and the space the problems in is to small for me to fit in and he leaves. I won't call these thieves electricians. There was aGFI receptacle in the bedroom that was tripped all he had to do was know what he was doing, tripped GFI's are the cause of 75 percent of service calls. Anyways I called Lighting services to ask them to refund these 85 year old people money back and the woman who answered was the owners wife same owner who made service call and she refused to make the refund. Please don't trust Lighting service with your lives,

Roy was prompt, very knowledgeable, & friendly. He diagnosed the problem immediately, had the part needed to make the repair. I estimate his diagnosis and repair was made in less than 10 minutes. His honesty will have me using his services again. While the current unit is now functioning beautifully, it's time to consider complete new system, which I'll be calling "Lightning Service Inc." for the job before the year is out.

Roy at Lightning Services seriously deserves a 5-Star rating. He was extremely helpful, informative and patient with all of our questions. Roy was quick to both predict and identify the actual issue with our AC unit. If you're in a pinch and just expect to need maintenance done, then the chance to get Roy as your technician is well worth it. However, I cannot give Lightning Services a 5-Star review.

I was not impressed with the sales process, at all. Their tone and attitude changed the moment I mentioned that I was going to do my due diligence to seek out a second quote. The sales rep bad mouthed the other company, whom ended up being cheaper, friendlier and provided a longer/better warranty.

Scott was great in explaining my problem and risks which I really appreciated, however the parts and labor was kind of pricey. I which the consumer had different vendor choices in picking parts it may lower the bill and a break down of labor cost. I do understand the repairman doesn't know how involve it will be, until he has fully investigated the unit, however it would be helpful and cost effective for the consumer. By the way for pricey job completed, that Diagnostic charge should be subtracted from the total bill and warranties should be more than 30 days.

We finally upgraded from window units to a central AC/heat system for our house, and the whole crew at Lightning were wonderful and did great work! From the initial consultations to the installation to the follow-up fine-tuning visits, the whole staff was respectful, knowledgeable, and professional. They took all of our concerns into account and always responded quickly. I'm so excited to finally be so comfortable in my own home!

Lightning Service and Scott in particular were fabulous! They came out within 36 hours of my call, Scott patiently answered my many questions and they set me up with AC units for the interim period between purchasing and actually installing my new unit. Great service!