Wolff Mechanical

I am so happy with how everything went from beginning to end! Brady, Chris and Jose I Love you guys! I am so impressed and will tell everyone I know. I promise! You have no idea how happy I am and how smoothly everything went. As soon as I hear of anyone you better. Believe I will refer Wolff Mechanical and Solar.

Jason and Jose did a great job on such a hot day. They kept me informed and I would recommend them and Wolff Mechanical for any work needed.

What outstanding customer service from Joe V. and his boss. Came out at 5:30 pm and worked hard for hours to get my AC running. Wolff is honest, reliable and they are focused on doing the job correctly, honestly and efficiently. Most importantly they care about their customers. A great company for all your needs, you can trust them 100%.

Drivers should not drive down the turning lane because they don't want to wait. Unsafe and luckily no one was hurt. Truck number 86.

Our HVAC was not producing cool air. We tried replacing the air filter and switched the main breaker switch several times, to no avail. Called Wolff Mechanical for repair service and Richard, our service rep from Wolff's arrived (ahead of schedule) and was able to diagnose the problem without having to enter our home. In less than an hour, we were "chillin' " again! Thank you, Richard!

Brandon was here on time, efficient and thorough. Wolff is the premier HVAC company inn the valley. When. ever I am asked to refer an air condition or heating repair company I chose Wolff every time. Service is second to none. Services: A/C system repair, A/C system maintenance, Thermostat repair

Recently had trouble with one of our air conditioners. It turned out there were 2 issues at play. The major issue was promptly diagnosed and fixed by Zac, who came up with a plan to address the minor issue. Thanks to his efforts and follow through, DJ came out that evening and was here until 11pm. He discovered and fixed a very subtle issue and our AC has been running great since then!

If you're wondering, yes, call Wolff. You will be glad you did. Brandon completed their seasonal maintenance service today-so needed in the summer in Arizona-and, as usual, went above and beyond, finding and fixing an unusual sound, changing the filters and lights, adjusting trays, and testing the return and supply air volumes and room temps. He reviewed his findings and the working of the system, which was appreciated.

He also explained the open-the-doors concept that benefits cooling the whole house (yeah, it makes a big difference). Before he left, he added some notes on things to check during their winter service. It's such a good feeling to know that our HVAC, such an important part of desert living, is in good hands. BTW, Brandon also talked about some new split-level units Wolff installs and services in addition to the traditional HVAC.

Who knew? Amazing new tech that is super energy efficient. The future is here. That's a bit of a tangent, but yes, call Wolff. Have been using them for years. Good work. Good folks.

I used this company to install my new ac unit. Wolff mechanical is a honest and professional company. I recomend wolff mechanical to any one who is need of ac maintenance or new unit. Service advisor Richard is a true professional, who takes the time to educate his clients and helps them make the best choice that meets thier needs. Richard approach is a no pressure and no up sale tactics.

We had our semi-annual HVAC maintenance, our HVAC technician Joe Voinovich III was the BEST! Since we have had our system installed in 2018 Joe is the FIRST technician that actually has taken a shop vac on top of my home to properly clean the system, run water and offer to change our filters for us. THIS is what I call full maintenance service. I pay a good price yearly for this service, the other technicians only go on the roof look at the unit, make sure all it running, (in my mind do the absolute least of what is required) as they are only here about 30 minutes or so. Joe was here over an hour to make sure that everything worked good.

I want to request him for future maintenance calls it that is allowed. Joe is a stand up young man, while he was using out hose the faucet broke, he called in to his boss, told them what happened, he paid for new part and fixed it himself. That is what I call a stand up guy! You have an EXCELLENT Employee in JOE VOINOVICH III. Thank you again Joe! Thank you Wolfe Mechanical for sending out a great and responsible young man to do a good job on my home.

Richard is always professional, knowledgeable, friendly, and kind. He gives you updates about the status of your system so you can prepare for bigger repairs if needed. The courtesy calls and texts are much appreciated, and I trust that Richard will not try to sell me something I do not need. I value his integrity and ability to fix anything that is wrong with my system. I appreciate Wolff Mechanical having such dependable and honest employees.

Wolff Mechanical is a wonderful company! We've been using them for our office HVAC services/repairs for years. They are very professional & responsive. All of their employees are always great workers and very polite. We highly recommend! + Angie is an A+ Coordinator, quick at responding and taking care of your requests! Services: HVAC system maintenance, HVAC duct & vent cleaning

He reprogrammed one thermostat to switch automatically between heating and cooling. He was neat and professional, friendly and worked efficiently to complete the scheduled maintenance. It was helpful that he arrived in the early part of the 8 - 12 time slot and was done by 9 a.m. Wolff Mechanical has been a go to for me for over 20 years including new installs and redesign of duct work.

Have used Wolff Mechanical for all our A/C needs at multiple homes for well over 10 years. Always great! Very reliable. We always recommend them whenever anyone asks. Services: A/C system repair, A/C system maintenance

We bought an AC unit for a wine cellar from Wolff mechanical and they installed it without issue. Yearly, they come and complete their routine preventative maintenance (PM) and we haven't had an issue until now. We contacted them and they surprisingly said they no longer complete PM on the wine units they install. I can understand if a company informs the customer that they do not provide a service with a new install however, they should continue the service and not just tell us "we don't do that anymore". Poor customer service.

We used Wolff Mechanical to install a new AC unit and some additional ducts on our commercial building. Wolff was very responsive and got us on the schedule quickly. They answered all of our questions over the phone and via email. The installation was done at a time to accommodate our schedule and was done very professionally. The cost of the work was also reasonable. We would proudly recommend Wolff Mechanical for any service you need and we plan to use them in the future.

Andre was fantastic. He diagnosed the problem right away, repaired it quickly and was very careful with my shrubs by the unit. He was tidy and when he left we had A/C which was awesome because it broke down on a Sunday afternoon that was 111 outside. I would highly recommend Wolff Mechanical. Service: A/C system repair

EXCELLENT! Their technician, Joey, was professional, thorough and very knowledgeable. Wolff Mechanical stood by their warranty and work. I highly recommend their service.

Had them install our AC system 7 years ago and the past few years have had problems. First the fan came off. They said this sometimes happens and it was not covered under warranty. Funny how they did the install and have done all of the service and maintenance, but sometimes this happens? On the latest issue we called them as the unit was not cooling.

The first technician arrives and tells us he can not go on the roof and check out it out as he is recovering from surgery. We told them the unit was on a steep pitched roof and they send someone out that can't go on a roof. After calling they sent out another tech (Kenneth - great guy, professional 5 stars for him) who took care of the issue (another item that should have been covered by warranty due to improper installation. They told us the manager would call us on Monday, but we never got a call. Guess they don't want our business, bye!

I have been a good customer for Wolff for 22 years but my latest dealings with them has changed my opinion. I called for a problem with one of my ac units and the tech said I needed new parts which were under warranty. He would order them and have the work done in a week. I approved the work but had to leave town. I returned 6 weeks later to find no work done and my house at 100o.

They were to install a new unit on the other side of my house but during the process said there was a gas line problem and I had to call another plumber to fix it. Their people are the only ones that have ever been in my attic yet they took no responsibility for the bent flex line. I found the techs professional and very courteous and friendly but it ends there.

Dwayne called first and arrived as stated and performed a preventive maintenance check-up on my unit. He was friendly, very professional, and documentation was thorough. Highly recommend.

Interesting morning. Sitting at a red light and one of their drivers is honking at me like a maniac. Sorry I wasn't going to run a red because you were late. I call the number on the van to tell customer service their driver is out of control and making their company look bad. She asks me for my name. I ask her why that's relevant and to let me give her the number on the back of this drivers van.

She refuses to take the number and will not listen to the issue. At one point she asks me again for my name (what are you thinking)? At this point I ask if I can speak to a supervisor to give them this number on the van before I lose the driver. She then tells me my name is required. At this point the driver is gone so this is my only way to leave feedback to management.

I was simply trying to report a maniac driver and unable to do so due to the customer service representative. She was definitely the worst I have ever spoken with and she was trying to talk over me. I am not sure what is so hard about answering a call and taking down a number and reporting the activity? Apparently too hard for this customer service rep.

I hope you guys record your calls to back and listen on 7am on 8/20/19. My current belief is I must have called a small shop and reported the husband to the wife or something No real explanation but stay away from these guys on the roads and stay away from calling their front desk. Prolly would stay away in general. Unreal experience this morning and I rarely ever leave a review. I hope Management sees an actions but I have a feeling management was the guy honking at me this morning trying to run a red light.

Awful is a good word for their business. In 18 months time they over billed by $17,000+. They "looked into it" and said they only over billed by $8,000+. This was a commercial account and we spent over $300,000. I would not recommend this company!

Awful awful, starting from Barbara (the receptionist) up to the manager on call. We had AC issues on a Friday after they installed one of the AC units improperly (6 months ago). We called and they promised to send someone out but no one came. We called again and Barbara stated that they weren't able to have anyone come out until Monday --the entire weekend with the house in greate85 degree heat (the other Ac unit set at 60 and trying to cool all parts of the house).

I have 2 small children, aged 2 and 7. Never go to Wolff, we are reporting them to the BBB. Awful! Paul, the owner called us and sorted things out. He listened to our concerns and addressed them the very same day! We are so appreciative, we decided to stay with Wolff for continued maintenance. Brandon, their technician was professional, knowledgeable and fixed the Ac right away! Thank you Paul for making us feel valued as customers!

I have been a loyal VIP customer for over 8 years. They have shown horrible customer service, and sent out inept workers. Tried arguing with me when I stated the problem. Then when I asked them NOT to resend a particular technician out to me, who do they send? The very same individual. I will be switching to another company asap. Awful. -------- **** update to my experience described above.

Many thanks to Paul Kuiper gen manager for making proper ammends and doing the right thing. He was certainly correct in saying that these events 'are not the Wolff way'. Hopefully some of the other folks will take some lessons in customer service from Paul. Regardless, I do very much appreciate Paul making the best out of this situation. We are going to continue working with Wolff.

I have been a loyal customer to them for almost 15 years now with both my businesses and my residential homes. I have probably spent over $150,000 with their company within those years and they just lost me as a customer for life time over $90. Their integrity and ethics have lowered immensely and I will never use them again.

We've used Wolff for years, our last annual contract with them for ac/heat checks ended, and we won't use them again. More expensive than competitors, and terrible customer service. Our last attempts at scheduling ended with a tech showing up 4 hours early, a tech not showing up at all, and a smart-alec phone rep who was unapologetic. I called last month to see if I could refund the remainder on the contract, the guy on the phone said 'no way, and if you wanted to it's above my pay grade.' I guess that means if the contract expires you lose tour pre-payment. There's far better companies doing it out there for less.

Wow. I called Wolff to have them estimate installation of 2 whole home humidifier units since they show up as an Aprilaire contractor. They first wanted to ask if I understood these might cost as much as $5000 each since they might have to bring in an electrician and a plumber. Talk about hair standing up on my neck! Folks, the Humidifier Units cost $200 each.

If their own people cannot do basic electrical and plumbing work, these guys are not a "Mechanical AC, Heat and Solar" company. $5000 each for installation of a $200 humidifier? Nice try Wolff, but you won't be stepping foot on my property. LOL.

Best AZ Company in the Valley, Proffessional, just the best! Quoted fast, put 0-24 % in place within the hour, Problem solved within 3 hours, better than any other company in the valley.

July 27th. Update. AC is still blowing cold and working great! Thanks again! Came home Tuesday to AC blowing hot air. Called another company, got them out ASAP, which was Wednesday afternoon(today). Turned off AC Tuesday, back on two hours later and was blowing cold air. Wednesday, AC blowing cold all day, but still need unit inspected/serviced, kept our appt.

Service tech arrives, inspects our AC. Informs us a repair of $4400 will be required, as this unit will not last the summer(unit is about 12 years old) even with it currently working. Wanting a second opinion, called Wolff at 6:45 PM on Wednesday(today) wanting to set up an appt for tomorrow. Spoke with a gentleman, believe Andreus, who was very pleasant. Informed him of what I needed, he offered SAME DAY to have a service tech out.

I informed him I didn't want to be an inconvenience, he reassured me "not at all." Perfect, told me worst case, someone would be by before 8:30 PM. Received a call from Jason, at 7:04 PM, let me know he'd be here with in 30 minutes, traffic permitting. Jason arrives, within his stated time frame. Introduces himself with a smile and handshake, and I tell him what's going on (AC blew hot yesterday, turned it off 2 hours, been cold since), he's replies "let me gear up and I'll see what's going on." Jason is on my roof for over an hour, has my hose up there, and is doing his thing. Climbs down, and gives me the run down. Let's me know system is working as intended, and he found system was over charged.

He filled the refrigerant to the correct level. Tells me it is an old unit, so replacement will be needed sooner than later, but after I asked him about it lasting the summer, he informed me he didn't see why it shouldn't make it. Awesome! $200 later, AC is running cold, I feel confident in Jason's assessment, and when I do need a new unit, Wolff will be the folks doing the replacement. Thank you again guys.

Tim was very professional and explained everything very well. I researched and found the A+ BBB rating and that they have been in business for over 25 years. I did not feel pressured or sold to, and I even cancelled another company as I found better service and professionalism with Wolff. He even gave me a sheet that compared systems in columns and broke down the cost.

It helped me make my decision and not feel taken advantage of and helped me compare. In the end, I felt like I was making a more educated decision. They install tomorrow. I will update then. Update: They came as scheduled this morning. Three men all very nice, professional amd efficient. I am pleased with the heating system. It blows much better than what I had.

It is quiet. Also, because it blows well, I think I will be able to have the heat set to lower temp (and hopefully in summer the AC set higher temp). They explained how to use my new thermostat. They used booties when in the house and then put canvas down to cover the carper foe hauling stuff in and out. They even vacuumed up afterwards. Great experience.

Wolff has installed three A/C units for me over the past few years. Each time they did a fantastic job and had the best pricing. Tim was great to work with. He took the time to understand my needs and find a solution to best meet those needs. The install teams were all great and very courteous. They took the time to plan ahead and as a result, I've been very pleased with their work. I'm pretty picky with my installs and check each one after they are installed for overall workmanship, leaks (small and big throughout the system), temperature differentials (e.g. it heats and cools to specifications) and the work area is clean and free of debris. When something is not perfect, they fix it that day or the next. I would highly recommend the team at Wolff for your next install or service.

My family's been using Wolff to service and maintain our HVAC system for years, and we've always found them to be professional, reasonably priced, and honest. We've had the occasional tech who's a little wet behind the ears, but even they've just taken a little longer to do the same work.