Blue Springs

I had Lee's Summit Heating and Cooling out ~2 weeks ago to do my yearly tune up. The technician was great, explanative, well mannered, and very detailed at showing what he was checking for transparency's sake. It was a great customer experience. Fast forward two weeks and I'm making a service call which is unfortunate, but timing happens and I just wanted my house to not be 90°.

The technician arrived and then began troubleshooting my unit and discovered that my capacitor was bad and then stated that it would be $410 to replace including the $90 service fee, I couldn't believe it. Less than two years ago I had another company at my last home come to an emergency call on a Sunday, replace my capacitor, and do a full tune up for $330 total, which although it sucked to pay I got more value and paid a premium because it was a weekend.

I personally ordered the part and replaced the capacitor myself the next day within 15min and boom, I have cold air. I am all for being proud of your service but to try and charge $410 for a part (I got a highly reviewed part for $23), and less than an hour of service (including drive time) was insane to me.

Cody came to respond to my request for repair my a/c not working. Temp up to 91 and blowing no cold air, almost warm. Testing found '0' refrigerant registered. Also found damage to coil and causes of leakage. He gave me 3/4 options to resolve. I chose to replace just the outside a/c, since he had stated my furnace seemed in good condition. Also, the general Mgr, Mathew, came next day to install.

Other places I had called could not come out even just to look for a week, and others did not even return my call. I was treated very well, and HIGHLY recommend you call them when you have heating and cooling issues. Thanks!

We called Lee's Summit Heating and Cooling when our A/C unit didn't kick on after the first heat wave. A technician came out promptly later that day and explained to us that our compressor was bad and therefore the entire unit needed to be replaced. The technician quoted us $8,125 for a new unit. We ended up calling another company to give us a second opinion. Turns out, our compressor was entirely fine -- I had spliced my thermostat wiring wrong this past winter when I moved the thermostat to another wall. Based on the wires on the motherboard by the furnace, I should have done blue to yellow instead of blue to blue.

The second company charged me $90 for a service call and was able to both troubleshoot and fix the issue in under an hour. We like to assume the best in people, but we do feel like we were deceived or at least misled by what the technician suggested was the only course of action. I believe his words were something to the effect of: "your compressor is bad.

We can't just replace blank because blank, so you'll have to get a new unit." After the Lee's Summit Heating and Cooling technician was able to successfully manually kick on our A/C unit (which I saw him do), and successfully get cool air to blow throughout the house, he should have been able to isolate the issue to either the wiring from the thermostat to the motherboard or the thermostat itself, instead of leading us to think that the only course of action possible was the replace the unit entirely. Granted, our unit is old (uses R22) and perhaps the technician figured it was about time to replace anyways. However, we wish the technician would have diagnosed the issue properly instead of telling us the compressor was bad and the entire unit needed to be replaced.

I have been a customer of LSH&C for several years. They have performed emergency repairs, basic maintenance and most recently a new AC and Heating system installation. They are always very thorough and provide detailed information about services needed and performed. During our recent installation, the service manager Matt was very candid about the costs and how long it would take to see a return on investment for various products.

I contacted several other companies for pricing and that was not always the case with the other companies. In the end everything is working well, we were able to test ac on an 80+ day and the heat on a 30 degree day within a week of installation, and the installation looks like it was done by true professionals. Exceedingly happy. Thanks to the whole crew!

Cody came out this morning and made sure our AC was ready to go for this season! He was so kind and worked quickly! We are so happy we went with Lees Summit Heating and Cooling! Not only do they have the best prices but the best customer service, even the ladies on the phone when we made the apt where so sweet. We are thankful for this amazing local company and look forward to using them for years!

The technicians who came to the house were very polite, explained what was going to be done, and approximately how much time it would take. They laid drop cloths down to cover the walking surface of our floors to protect them as well as wearing plastic boot covers when they had to come inside the house to install the new thermostat or an area other than that covered by the drop cloth. Extremely pleased with the price, product quality and friendly professional staff and technicians.

Winter furnace tune-up. Great tech (Ed). He was friendly, knowledgeable, and professional, and did a great job tuning up the furnace. He also did a couple extra things to make the furnace and the humidifier better. I highly recommend this company. Services: Cleaning, HVAC system maintenance

Very helpful customer service upon initial call for annual service contract questions. Day of service, great communication, on-time arrival and thorough maintenance of our HVAC system which happens to have 2 complete units. Tech was professional, informative and cordial. Completely satisfied with this company at this point. Thanks!

Alex and partner arrived on time to replace our furnace and did a very fast and professional job. Want to commend the entire company for addressing the problem I was having with our furnace. Highly recommend Lee's Heating & Cooling. Service: Heating system installation

Lee's Summit Heating and cooling crew and manager were absolutely professional, respectful and kind! They installed our new hvac system and brought everything up to code and did a fabulous job! Very knowledgeable and answered every question we had! Definitely recommend them to anyone who needs a decent reliable hvac service! Services: Install heating system, Repair ducts & vents, Install AC, Install thermostat

Technician was knowledgeable, friendly, and trustworthy. He performed repairs, including one part under warranty. Informed in advance service costs before repairs and did allow me to buy and install my own humidifier filter rather than push their own. Services: Repair heating system, HVAC maintenance, Heating maintenance

Travis was on time, very personable and professional. He diagnosed an issue quickly, ordered the part and got our furnace working and the repair was reasonably priced. I will definitely call if I have another issue or when I'm ready to upgrade my system. Services: Repair HVAC, Heating maintenance

Travis just left our house after changing us to new thermostat and new blower for our furnace. Travis explained everything thoroughly and was very professional. We will definitely be using them for any future furnace or AC needs. Services: Repair heating system, Repair thermostat

Fantastic service! Dean showed up on time, and he was courteous, professional, and patient (I know next to nothing about HVAC, and he explained different things to me). Great value, local. Customer Service was very kind when I called. We signed up for an annual plan. Thanks again guys! Service: Heating maintenance

Joe did a great job diagnosing our AC issue and provided several options for us. (Our AC was 40 years old and furnace 20+ years old.) So for us a new HVAC system was the easy choice over a temporary fix. Stephen was awesome helping us stay cool until our new system was installed. Alex and his team did a great job on our install. I love our new furnace and AC.

I cannot say enough good things about Lees Summit Heating and Cooling. We wanted to zone our house for AC/heat and right from the beginning, Matthew told us it was going to be a challenge but they were willing to do it and do it right. Well, he was right, it was a challenge, but through it all, Matthew and his team were amazing! Professional, courteous, and hard-working, they were up in our attic on 100+ degree days until the job was done.

Never a complaint and always a smile, I would recommend this company for any job big or small. I am telling all of my friends and family to call Lees Summit Heating and Cooling from now on!

Ac went out around 5:30 pm Thursday, june 28th 2018, you might remember the heat. I called Friday morning and they could get out that day between "late morning, early afternoon". Around 3 pm ls heating and cooling arrives. Short version, my compressor is bad, need new unit. Charged 179.00$. Provided estimate to replace at 7k plus. Following Monday another company came and repaired my ac unit for 179.$