K&S

AC didn't work two months after install due to faulty part. Incorrectly diagnosed problem twice. Hard to schedule appointments to get the right part-had two no-shows to scheduled appointments and two other arrivals outside of window given from K&S. Furnace unit leaked water, had to purchase and put in a pump a couple of months after install. Charged extra for that. When I contacted office lead about all of these issues, I was told they were too busy with other clients. Would not go back to them, would not recommend

K&S has the best prices for furnace & A/C, you'll find that out talking to just a couple other companies. They don't sell you what you don't need, they're honest, some others are not honest (others will try to sell you new when they could repair your AC for a few hundred dollars). They're real busy so sometimes you have a little wait but that also proves they're in high demand for good reason. Update: just a phone call about an issue & we were given free advise that again has saved us $$.

A reminder to change your filters often & use the right ones. Our system is older but working fine so they said they won't try to sell us something we don't need right now. So you know we'll have them replace our system when it's needed. Just really appreciate the honesty of this business. I called them because I heard the WCCO talk radio session the other day where they really shared valuable information, I didn't ask on the talk show because I was too busy listening to it. Ha!

My call was immediately answered & within 2 minutes I was done & changing my filter. I often give out this business information to contacts if mine who say they need air conditioning or furnace help. Once yesterday to a friend who wants that ionizer light system for their air ducts that kills bacteria because they are so scared of Covid.

Poor technicians. & horrible customer service. I would not recommend them for their offer for Furnace and Air Conditioner Check.

My AC was not working. K&S came out and was extremely rude and gave us an estimate. We continued to work with k&s as they would come to work on the AC and leave promising us that the issue was fixed. Each time, the issue was not fixed. It took 8 more appointments before they realized they forgot to remove the packaging off of one of the parts they originally installed.

We were provided a 4-5 hour time frame for each appointment, and they were late to every single appointment even when we were the first appointment of the day. Management is unresponsive and does not show respect/value to their customers. After this many failed attempts are resolving the issue, my appointments were not prioritized. I emailed management directly and received no response.

It took over 2 months to finally get functioning AC. I had to take off work to accommodate all of these appointments. I was charged thousands for the service. Additionally, we showed respect for each worked that came out and tipped them generously hoping the issue was solved. After 8 appointments and tipping each time, this adds up. I will never use K&S ever again, and I will never recommend K&S to anybody.

Adam and Chris did a outstanding performance installing my new A/C and new furnace. Very pleased with the work done. Only took 4 hours total. Would recommend them to anyone. Services: Install heating system, Install AC, Installation

Tarik came out and arrived early to fix our AC. He was courteous, professional and explained the problem we were having very thoroughly. He had us up and running within 30 minutes and did a fabulous job. Would highly recommend. Service: Repair AC

Had several companies bid a new AC & furnace install for my home. K&S was not only priced fairly, but Steve was fantastic as the project manager and very responsive. Install crew did a great job removing the old system and installing the new and their electricians also did a fantastic job and did more than they needed to in cleaning up a previous 'homeowner special'. Highly recommend getting a quote from them if you're looking for a new AC or furnace.

Got a second opinion on an AC repair from K&S. The technician did a great job of explaining things and was very patient. He seemed very honest and gave straightforward answers. The repeair ended up being less than anticipated and it was overall a great customer experience. Services: Repair AC, AC maintenance

Our ac went out when it was super hot. They told us Monday they fixed it but needed an electrician. Monday night we realized quickly the unit was not running right. Tuesday someone came and again said they fixed the unit again. once home from work we realized again they hadn't even wired anything. Wednesday i called multiple times to make them come out. they told me 8 am they would be out first thing. It is now 12;40 and no show! We already paid ahead as well so this is just ridiculous at this point. Do not use!

When we woke up to our furnace blowing cold air and it being below 60 degrees in our house, I hesitated to go with our HSA home warranty service. In the past, we had plumbing and heating companies tell us it would be a 1-2 week wait for a service call. Which would NOT be fun with a broken furnace! I decided to see how it went with the home warranty and was assigned K&S Heating.

I submitted my claim at 5:30 AM and was called by them TWO HOURS LATER! Even before they were open for the day. Brett came and diagnosed and fixed our furnace problem in under an hour. He gave an accurate arrival time, was respectful, and even texted me the diagnosis - per my request - since I was on a work meeting call (working from home). I am so very impressed, and although our home warranty expires next month, I know we will be repeat K&S customers! Thank you!

You guys always have the best service ever and a great team. I have been with K & S heating for almost 4 years and getting always outstanding services from them every time. The team is very responsive and REALLY DOES A GREAT JOB. They are always there whenever I call them. It is the time for heating maintenance and the professional K&S service technician came this morning and did an awesome job to keep my furnace functioning better. Very satisfied.

Reached out for a bid on a new furnace. Joel swung by and was super friendly and was extremely informative on suggesting what I needed. Their pricing and customer service is fantastic. Do not hesitate to use these guys, they are phenomenal!

Chris and Adam arrived to install our AC unit right on time. They were incredibly efficient and respectful, especially given the complexity of being in our house during COVID-19. Following installation of our AC unit, they cleaned our ducts and vents in a timely manner. We were happy with how genuine and kind they were while providing us with a much-needed service. Thanks so much to K&S Heating, especially Chris and Adam, for the great work and nice, cool, comfortable home we now have :