E. Smith

Earl was a star. I assumed he was the owner based on his knowledge and willingness to make sure the job was done was done as well as possible - even exceeding my lofty expectations. Willing to do a more labor intensive repair where others had only been only willing to replace. I'll be using them in the future. FWIW I'm skeptical of glowing reviews assuming author bias, but I was in no way compensated or otherwise affiliated - just like to see good work rewarded.

Critical: Value I am worried that my warrant will not be honored. I do not think that the company assessed the quality of the equipment design and installation prior to extending the warranty. No appears to be attempting to charge me for repair after only one year of warranty Services: Repair HVAC, Thermostat repair, A/C system repair

Had Damon out to service my AC system and he did a great job. He not only answered all of my questions (probably too many), but he also talked to me about new efficiency standards that will be effective in 2023 that will impact the cost of new systems. Service: A/C system maintenance

Our representative took care of changing the filters if needed and getting our humidifier taken care of! Cameron was excellent! Very knowledgeable, professional and personable! Services: HVAC system maintenance, A/C system maintenance, HVAC duct & vent cleaning

They were fast and able to fix a problem that another local company said was unfixable. That immediately saved me the cost of a new unit. I signed up for their annual service/maintenance plan. I am glad the other guys let us down so that we could find E Smith. Our technician Kenneth was so knowledgeable and did a great job. Very pleased.

Outstanding company. They installed my complete HVAC systems and have maintained it since 2016. They have even provided consultation support for me as a courtesy on my out of state Carrier system. Service: HVAC system maintenance

Both times the technicians came out, they were very knowledgeable, professional and efficient. I recommend them for any HVAC work. Service: HVAC maintenance

Service tech was very knowledgeable, friendly and professional. He listened to the issues and was able to explain and repair an ongoing problem with the system as well as routine maintenance. Very pleased with the service today. Services: HVAC maintenance, Heating maintenance, Repair thermostat

The technician, Justin, was very pleasant and prompt. He set about diagnosing my heat pump which had been making strange noises. He did a thorough job looking for lingering problems and assuring me that the compressor unit was working well. I signed up for a year of maintenance because I felt confident in their ability to keep my 3 systems working effectively.

This company installed a new furnace and heat pump. Very quick to do the work snd very professional. But then they had their inspector come out and make sure everything was done properly! That's quality service Services: Install heating system, HVAC maintenance, Heating maintenance

My wife and I were expecting our first child and our heater was not working. We were past the due date and knew the baby was coming any day now and that we could not bring a child home to a frigid house. On a Monday, I set up an appointment with E. Smith for their next available slot, which would be Wednesday (48 hours away). Of course, the baby came the very next day.

On Wednesday, we had my mother drive to stay in the cold house to meet the company so they could fix our problem. We were called 30 minutes before our window to "confirm" our appointment. We were in the hospital and not able to answer until 1 hour into our scheduled window. I called E. Smith back to see why they were calling and was informed I had not confirmed my appointment (which I had made 48 hours prior) and even though I was to be available between 3-7, I could not be seen that day (it was 4 pm).

No apology or understanding. I was told I could not be seen until Friday. I told them we had a newborn and could not bring her home until this was fixed, but that did not do anything. We scheduled the Friday appointment and in the meantime called Casteel. They had a tech out Thursday and we scheduled the repair (which was actually a whole new HVAC system) for the next day. They completed the job and we were able to bring our baby home to a warm house.

E. Smith Heating and Air is a locally owned business. I like to support local businesses, but this is not an act of altruism on my part. Everyone I've worked with is friendly, knowledgeable, and does a great job. Extremely satisfied repeat customer. Services: HVAC maintenance, Heating maintenance

Wonderful company. We have used them for years for installation and regular maintenance. Always arrive promptly, technicians are super friendly, knowledgeable and courteous! Almost always have the same technicians so they are familiar with our house and systems. Can't say enough nice things about E. Smith Heating & Air! Highly recommend.

E Smith has always been great to respond and the tech they sent out today went above and beyond. He took a great pride in his work.something you don't always see today. It wasn't JUST a job to him, he truly wanted to help and didn't leave til everything was fixed and perfect. I wish every tech out there was as caring about his job as he was. Their service AFTER the sale has been spot on!

I've used E Smith for years for servicing my system. A MONTH ago I purchased a new system from them and this was their month follow up to tweak any bugs. He found two problems and fixed them with a smile on his face. I do not get that kind of service in diff places I have to use. This tech wanted me to be satisfied before he left and made sure I was. A very pleasant experience!

I have used E. Smith for the last 10 years and purchased my lower level AC/furnace from them 9 years ago. I am very pleased with my unit and the annual maintenance service. Jeff came and did our annual service and recommended we replace our upstairs 24 years old AC/furnace. Jeff is very professional and always does a thorough job. Cara came and gave me a quote and explained the different options.

She always responded to my questions right away and scheduled my install within one week of signing the contract. Henry and another technician installed my AC/Furnace. They were very consciences with keeping the door closed since I have cats and were very helpful in explaining how to use the system. They also done a great job cleaning up after they were done.

We were extremely pleased with their professionalism, quality of work and communication. Zach, their salesman, was very knowledgeable, answered all our questions and appreciated his recommendation on the system we had installed. Techs arrived on time both days, did a fantastic job and cleaned up when job was complete. Would definitely recommend and plan on using Smith Heating and Air Condition in the future. Thank you!

We have found E. SMITH HEATING & AIR always to be a good, trustworthy and dependable company. However, our appreciation to them recently has moved to a much higher level. We found our basement flooded, smelling, and starting to produce mildew and mold from an air conditioning valve leak. E. SMITH immediately took action and sent a company out to. not only quickly take care of the water, but also haul off things that had water damage.

At an already stressful time, this seemed to me an insurmountable problem, but these two amazing companies cleaned it up very quickly. We VERY HIGHLY recommend E. SMITH HEATING AND AIR CONDITIONING for all your heating and air conditioning needs. They are people you can count on to do the right thing.

Derrick (our sales consultant) was very easy to deal with, no high pressure to sell me equipment I didn't need. Price was lower than the 3 other quotes I already had from other vendors for the same exact system. Henry and Co. did a great job on the install, ran into a space issue with the new zoning system, but quickly found a solution. New Carrier system looks and works great. Found my new HVAC company!

Excellent folks to work with. Great product, great price ($1,000 cheaper for exact same product from another well known company). Here on time and finished on time with clean up. Also, received an unexpected "Thank You" gift in the mail. Thanks,

Great job from sales to installation to follow up. When there was an issue the response was excellent.