Project Heating & Cooling

Michael came out took care of the issue. He's AWESOME! He's very polite, professional, and courteous. I definitely recommend him if you have an issue with your air conditioning.

We recently bought a new furnace from Project Heating and Cooling. We are well pleased by our experiences with everyone with Project Heating and Cooling. Our salesman was Ken York. He was very professional. There was no high pressure sales pitch. He laid out several options for the purchase of our new furnace. The technicians arrive on time and are always professional.

They give you a one hour time frame and arrive within that time. Today I had Dan check the air conditioning per our service contract. He is great in finding a solution to any service problem you may have. I would definitely recommend Project Heating and Cooling.

This is our second time using Project Heating and Cooling and they were great both times! Friendly, knowledgeable and competitive pricing. The technicians were on time, knowledgeable and we're in an out in no time. Explained everything to us so we'd understand. Highly recommend! Service: Heating system installation

Contracted the company for a yearly maintenance program. The technician who responded for the service (Farshid) was very thorough, professional, and patient to respond to questions I had about my system. He even offered suggestions on how we can get better performance out our system. Very satisfied with his service and this maintenance program.

Project Tech Farshid performed routine service inspection today per our service contract. He was early and called ahead to verify appointment. Thorough inspection, friendly, informative. He pointed out issues that aren't critical now but should be addressed. Polite, nice guy, great service.

I was very pleased with the product as well as the work done to complete the job. Everyone I worked with was courteous and professional. The condenser lines from AC compressor to "A" coil was ran at a diagonal across my utility room. The original lines followed the oute wall, then crossed. I don't like the new lines hanging over my washer and dryer.

I just had my furnace checked (on time and quickly). I was told I would need a new capacitor soon, but said I could wait til spring. That's honesty. They have been the company we have used for many years and I plan to continue. Our service man was Fashid.

Project Heating and cooling always do a great job. They are on time, the people are nice and easy to ask questions to. They have kept our systems up Nd running for years!

Just had a maintenance check on my furnace. Their tech, Farshid, called about 30 minutes before arriving prompt on time for the appointment. Cleaned and checked the system. Installed a new filter. Reviewed everything he did when finished. Great service.!

Have been performing system checks semiannually on our system for years. Will continue to use their services as a satisfied customer. Knowledgeable and courteous technician. Service: HVAC maintenance

My family and I have had Project for years and we have been very pleased. Chuck services all four of my family's home! He's our guy! The best of the best! I think he should be on your next tv commercial!

I've had nothing but great experience through project heating and cooling. Chuck the serviceman was very knowledgeable about my unit and knew exactly what to do. I highly recommend projecting cooling for any services done to your furnace

Great response and good people. Went beyond norm to insure defrost board worked. Thanks to Chuck and his support staff Service: HVAC maintenance

Farshid is very professional and knowledgeable and explained everything in detail as well as had good tips to help prolong life of the furnace and how to provide more efficient airflow throughout the house. Project has always provided us excellent service. Service: Heating system maintenance

Have used Project for many years. Always a job well done. Chuck is the best! He does great work and answers all of my questions. Service: HVAC maintenance

Our experience with Project Heating and Cooling has always been top notch! We have been with them for 27 years now! Chuck is a wonderful technician and great person.

I've been happy with the maintenance on my furnace & A/C since Project installed it 19 years ago. Hope to get another 19 years out of these units!

We have been very happy with Project, they are courteous, neat, and most importantly have been honest with their recommendations and suggestions. We'd highly recommend them.

Project is a very professional company with great employees. Chuck is very knowledgeable and is always striving to perform the best job possible. He is a dedicated Project employee and is an asset to their organization. Service: HVAC maintenance

The service was great. Joe took the time to explain everything. With all the work that was completed I really thought it would cost a lot more than it did. Thanks Joe and thanks project you guys never disappoint. Service: Heating system repair

Project Heating and Cooling installed a new heat pump for our home. They were able to obtain an upgraded model at no additional cost due to availability issues. The first thermostat installed did not function properly and it was replaced with a working unit promptly. The technician spent time showing us how to use the new thermostat.

I have had a service contract with Project for over 25 years. This past Saturday made me happy I did. I called at about 8:30AM I received a call back in about 15 minutes and Austin arrived about an hour later. He took care of the problem and My air conditioner is working great again. It just does not get any better than that. Thank you Austin and Project Heating and Cooling

Great company. professional techniciens. Best price out of 3 other companies

Project is a local family owned business that has always done a great job whenever we needed them. Excellent customer service and their staff are all very friendly and knowledgeable! Would highly recommend. They stand behind their work and always make their customers a top priority.

Do not buy any equipment from these folks. My mother has had her furnace break every year since she got it installed. DO NOT waste your hard earned money. Go with ANYONE ELSE!

Wish I could give this place zero stars. Absolutely worst customer service ever! I called and left a message to have someone come out to service our year and half old a/c. It's been having an odd smell only when I turn the air on and not the heat. It's been doing this for about 4 months, but both me and my husband haven't had time to take off work to have someone come look at it.

We live in a new neighborhood in a new home and this is the company that services the a/c so I called and the voicemail said to leave a message about the issue which I briefly did. 15 minutes later a man called me back and when I told him the issue he tried to say it was the fresh air system and since its only been cold outside (not really this is Houston) so it's the outside air causing the smell because the system has been on heat.

I told him this has been happening for months now and I switch from air to heat regularly (like I said Houston weather) he got a big attitude and told me, "then why are you barely calling!" I didn't have time to answer before he rudely said, "You need to call monday to set up service", then and hung up on me as I was trying to talk. I will be calling another company and suggest you don't use these people as other reviews show the same unprofessionalism.

About a week ago, (due to a transformer, down the street), our neighborhood lost power. When the power came back on, the #Bryant unit / my #heat did not! ( It's 5 years old inside and out #heat pump under #warranty) It was working perfectly, prior to the power going out. I was told it maybe a fuse. When Project finally could come out.to #repair it.

I asked the tech about the fuse, he said the #fuse was #good. However, when the tech left, he left the #old fuse behind. and a $400 bill for labor Something seems very odd! #projectheatingandcooling 515 N English Station Rd Louisville, KY 40223

They installed a new unit in are house. There has been problems from day one. I get it things happen. My biggest problem is there lack of communication. Ron won't call you back and when you do get ahold of him he is nasty. On the bright side all there tech are awesome. For service call them for a unit call someone else.

Project has threatened my business income due to their actions. I have paid Project close to $400,000 in installation and service over 13 years. They have never let me down and their service tech 'Craig' is very knowledgeable. Today I'm confused. They refused to serve me on a service call that was set up for today after they tech'd the issue but didn't have the parts needed the day before.

Project never followed up to set the appointment. I got worried (a busy Labor Day is coming and I needed the HVAC to work) so I tracked down the parts and called them for an install appointment. Project told me the tech's would be out at 1:30. At 1:45, I called to see where they were and was told "probably on their way". At 2:30 I called to again check in and was told "I would be called back".

Their service manager then called to say they wouldn't be out at all and I should call "my other heating and air company" - at the last minute - when everyone was leaving town for Labor Day. I was depending on them for the work and they left me hanging on a weekend that is busy for me. You have to be able to rely on a service company in times of need.

Without the AC units running I will potentially lose thousands of dollars. I understand to warrant their work they would need to source the parts but they didn't even give me that option. I even offered to pay them for the parts. They simply responded that they didn't want to work for me anymore. My only guess is this is in retribution for my using a different contractor to install one replacement HVAC unit (I have about 10 units).

Perhaps sourcing the parts myself to make sure the parts were on site was seemingly the straw that broke the camels back. As a business my goal is to save money, I don't know why they fault me for that. But a business is not supposed to be an ego battle. $400,000+, 13 years. I rarely write reviews but this is simply un-business like behavior and threatened my income due to their actions.

If you have a business you know what I'm talking about - you need to rely on your service providers. I very much caution anyone wanting to do business with Project at this juncture. I'm open to them amending this issue but as yet they have simply left me hanging on a busy weekend with no HVAC and no resolution.

I live in a condo complex, in Middletown and was trying to remember Project's name, they were recommended from a neighbor, and did a great job a few years ago. Replaced a bad A-Core unit and worked great. I keep hearing these guys are in demand and are busy.

I have called on these guys 3 different times for the place I manage and they have been great. They came on site within hours of the call. They were so nice and explained fully the problems and even gave some tips for preventative maintenance. Great company!