Filter Factory

Very high quality filters - definitely worth the money! Elissa provided great customer service over the phone and was patient with all my questions.

If there were 10 stars, I would double the 5 stars as that's how great the air sponge is as well as their superior customer service. I live in Orlando, near Disney, where they create a moment of magic, not misery, for the millions of tourists who visit here each week. Yet, Rachel, Elissa, Richard and their team have always gone above and beyond with their service.

I truly appreciate them! I am ignorant when it comes to air filters and correct sizing, etc. Alyssa was very patient with me and walked me through how to measure for my soon-to-be custom built frame they built and sent with the filters. I recommend going with a year supply and auto-reorder. Less worries and less stress. No more coughing in my home from the dust particles that my other filters always missed. Thank you Air Sponge Filter Company. You truly have made a difference. I can breathe again, and I love not having to change my filter every month. You guys rock!

Great company. Always purchase from them, don't even bother looking around, they come on time and work great, placing another order today. Steve & Denise Clemmens Sunrise FL

I have used filter factory for a number of years now and I have always been impressed by the quality of their products and customer service. Recently, I ordered a new size of AC filter and Elissa called me to discus the dimensions of the filter. She wanted to be certain that I had not made a mistake and didn't want me to wast my money on a filter that would not fit. As it turned out, the dimensions I gave were correct, but I appreciate her contacting me just to confirm. Great customer service Elissa - thank you.

Pleased with the quality of the furnace filters and the ordering process.

Love this product! Been using for many years! However ordering it on line is extremely difficult all time, when you call I got a very sweet young lady that helped out applying my coupon for me.

My wife has Asma. I started to use their filter and she improved a lot. Service was very good and my doubts were clarified, regarding the best filter to use. Good job

Excellent product. When I called for information, the person was extremely knowledgeable. She took the time to explain the difference between off the shelf filters and their Air Sponge filters and frames. Glad I purchased the product.

I am the person that answers the phone and since we are not aloud to respond directly to the reviews I wanted to clear a few things up. To Dan Dan, I was not trying to come across rude. I was simply explaining that we do not sell direct to the user. You needed to contact your A/C dealer or you can find a distributor online. You did not like that answer and I just gave you a comparison to buying a simple chocolate bar.

This answer can also be applied to Joray W. since he was also upset he could not order direct. I was in no way trying to be mean to anyone, just an explanation as to why you could not order with me over the phone. To Elizabeth Rodriguez, I did not open the door for the simple fact that there is a pandemic and I am not allowing anyone in my warehouse so that we can stay healthy and keep sending out our customers orders.

I am not a store and rarely have anyone at my door other then deliveries. You kept pulling on the door and that was very scary to me. Sorry you took that in any other way then you were just too close. I am doing the best I can on the phone and I am sorry when I do not make everyone happy. I am very sorry if anyone was upset with me.